I am a reasonably tech savvy individual in case you might be tempted to wonder if the issue is me here.
In Canada our employers are obligated to take care of things like Pay Statements and Records of Employment in a timely manner. None of this is rocket-surgery to begin with, but ADP sure makes it seem to be.
Do your pay statements make sense? They should, but no - lets invent new terms and words for things. Are they easy to access? No...
let's make setting up an account and logging in a regular nightmare instead. How about customer service? Garbage. Number one, learn to speak the language before getting a job in customer service.
Number two, how am I supposed to have all of the client codes and employee codes and other codes that came out of someone's rear end?
Just ask me normal security questions before I lose my friggin' mind trying to get what is something that I shouldn't have to TRY to get at all.
Garbage. Friggin' garbage.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Let the company propose a solution.
I didn't like:
Everything about them.